Warranty &
Replacement
Every product we sell is backed by the original manufacturer's warranty, and we handle the claim process for you.
Last Updated: July 2026
Manufacturer Warranty Coverage
All products sold on sosne.com are covered under the original manufacturer's warranty. Warranty terms, duration, and coverage vary by brand and product model. Please refer to the individual product listing for the specific warranty details included with each item.
Sonse LLC is an independent authorized retailer. All products sold are 100% authentic and genuine. Brand names are trademarks of their respective owners. Sonse LLC is not affiliated with, endorsed by, or sponsored by any brand listed.
What Warranties Typically Cover
Generally Covered
- Manufacturing defects
- Defective components or parts
- Structural failures under normal use
- Factory assembly errors
- Premature rust, warping, or fading under normal conditions
Generally Not Covered
- Damage from misuse or neglect
- Improper installation or assembly
- Unauthorized modifications
- Accidental or impact damage
- Normal wear and tear
- Damage from severe weather events (high winds, hail, etc.)
Always review the warranty documentation included with your product for the full terms applicable to your specific item.
Warranty Periods by Product Category
The following are typical warranty periods for the product categories we carry. Exact terms vary by brand and model — refer to your product listing or included documentation for specifics.
How to Make a Warranty Claim
To initiate a warranty claim, follow the steps below:
- Email us at contact@sosne.com with the subject line: "Warranty Claim – [Your Order Number]".
- Include your order number, a clear description of the issue, and photos or videos of the defect or damage if applicable.
- Our team will review your claim and respond within 2–3 business days.
- We will work directly with the manufacturer on your behalf to resolve the claim as quickly as possible.
- For products with direct manufacturer support, we can provide you with the brand's customer service contact information.
Important: Warranty claims must be submitted within the applicable warranty period. Claims submitted after the warranty period has expired will not be eligible for coverage. Keep your order confirmation email as proof of purchase date.
Warranty vs. Return Policy
Warranty claims cover manufacturer defects discovered after the return window has closed. If your item arrived damaged or you are within 90 days of delivery, you may be eligible for a return or replacement instead. Please visit our Returns & Refunds Policy for full details.