Report a Security Issue
Found a vulnerability on sosne.com? We take platform and customer data security seriously — here's how to report it responsibly.
Last Updated: July 2026
Fundamentals
If you follow the principles below when reporting a security issue to sosne.com, Sonse LLC will not initiate legal action or enforcement investigations against you in response to your report.
We ask that you:
- Give us reasonable time to review and fix the issue before disclosing it publicly or sharing it with others.
- Do not interact with or access private accounts without the account owner's explicit consent.
- Make a good-faith effort to avoid privacy violations, service disruptions, or data destruction.
- Do not exploit the vulnerability for any reason, including to demonstrate further risks or access sensitive data.
- Comply with all applicable local, state, and federal laws and regulations.
Responsible Disclosure Program
Sonse LLC recognizes security researchers who help protect our platform by responsibly reporting vulnerabilities. We do not currently offer monetary bounties, but every valid report is reviewed, acknowledged, and credited at our discretion.
To have your report reviewed, you must:
- Follow all fundamentals listed above.
- Report a valid security vulnerability that poses a genuine risk to user privacy or platform security.
- Submit your report directly to contact@sosne.com — please do not contact employees directly.
- Disclose any accidental privacy violations or service disruptions that occurred during your research.
- Understand that response priority is based on risk severity and may take some time.
How We Prioritize Reports
Please provide detailed and reproducible steps in your report — issues that cannot be reproduced may take longer to validate. We assess and prioritize reports based on the following severity levels:
Critical Severity
- Remote Code Execution
- Remote Shell or Command Execution
- Vertical Authentication Bypass
- SQL Injection leaking customer data
- Full account takeover
High Severity
- Lateral authentication bypass
- Disclosure of sensitive internal data
- Stored XSS affecting other users
- Local file inclusion
- Insecure handling of authentication cookies
Medium Severity
- Logic or business process flaws
- Insecure direct object references
- CSRF on sensitive actions
- Unvalidated redirects to external sites
Low Severity
- Open redirects
- Reflected XSS
- Low-sensitivity information leaks
- Missing security headers
Non-Reportable Issues
The following are generally out of scope for review:
- Denial of Service (DoS/DDoS) attacks or testing
- Spam or social engineering attacks
- Physical security issues
- Vulnerabilities in third-party services or plugins not directly controlled by Sonse LLC
- Reports generated solely by automated scanning tools without manual validation
- Issues already known to our team or previously reported
How to Submit a Report
To report a security vulnerability, please send an email to contact@sosne.com with the subject line: "Security Vulnerability Report – sosne.com".
Your report should include:
- A clear description of the vulnerability
- Step-by-step instructions to reproduce the issue
- The potential impact of the vulnerability
- Any screenshots, videos, or proof-of-concept code (if applicable)
We will acknowledge your report within 3 business days and keep you informed of our progress throughout the resolution process.