About Sonse

Where Sonse Came From

Outdoor living was always the idea behind Sonse. We wanted a place where finding a shed, pergola, or gazebo didn't mean scrolling through vague listings, guessing at real dimensions, or wondering if the "authorized retailer" you're buying from actually has the product in stock.

So we built Sonse LLC around a simple standard: genuine products sourced directly from real manufacturers, honest descriptions, and a team that actually answers the phone when something needs fixing.

Every order ships directly from our own warehouse near Madison, Alabama — not a drop-shipper, not a third-party fulfillment center. When you order a shed or a pergola from us, it comes off our own shelves, gets packed by our own team, and goes out on our own trucks.

What We Actually Do

Sonse LLC is a U.S.-registered retailer based in Madison, Alabama. We specialize in three core categories: storage sheds, pergolas & gazebos, and outdoor storage boxes. Every product we carry ties back to the same customer — someone who takes their backyard and their outdoor storage seriously.

Our warehouse in Madison, Alabama — real inventory, ready to ship.

The brands we carry aren't chosen at random. We looked at what holds up outdoors, what customers weren't returning, and what we'd feel confident standing behind. That standard hasn't changed.

Independent Retailer: Sonse LLC is an independent authorized retailer. All products sold are 100% authentic and genuine, sourced through authorized U.S. wholesale distributors. We maintain supplier invoices and documentation for every branded product, available for verification upon request. All brand names and trademarks belong to their respective owners.

How We're Set Up

It's a focused team. We're not a warehouse with hundreds of staff — and that's a feature, not a limitation. When you reach out with a question or an issue, it gets handled by someone who actually knows the products and cares about getting it right.

Free shipping on all U.S. orders, 90-day returns, no restocking fees — those aren't promises we make to look good and then bury in fine print. They're just how we operate.

Honestly

There are a lot of online stores selling sheds, pergolas, and gazebos. Some are good. A lot of them don't stand behind what they sell once the order is placed. We're not in that group.

We're not trying to be the biggest outdoor structure store on the internet. We're trying to be the one you come back to — and the one you tell your neighbor about when they're standing in your backyard asking where you got that pergola. If you've got a question before you order, or something's not right after — reach out. We'll actually help.

Everything We Promise, In Writing

We believe in full transparency. Here is every policy that governs your purchase — no hidden terms, no fine print:

• Shipping Policy — Free shipping on all U.S. orders, shipped from Madison, AL.
• Returns & Refunds Policy — 90-day returns, no restocking fees, free return shipping both ways.
• Cancellation Policy — Cancel any order before it ships, no questions asked.
• Warranty & Replacement — Full manufacturer warranty coverage on every product.
• Product Authenticity & Sourcing — All products are genuine, sourced from authorized U.S. distributors.
• Privacy Policy — Your data is never sold. Full CCPA compliance.

Questions & Contact Information

We're available Monday through Saturday. If you have a question about a product, an order, or anything else — contact us directly. A real person will respond.